WIDMA is in the business of machine tool and fixture supply to customer since 1984(31yrs). WIDMA is catering to around 100+customers in 130 locations. Including 9 overseas locations.
To support customer at various locations , we have regional centers setup at selected locations nearer to customer for quick response and service.
Aftermarket sales and service includes professional product consultation, maintenance, field service, spares supply, support to quick changes in customer needs through retooling and machine refurbishment and training,
WIDMA believes Aftermarket sales and service is a major factor in the ongoing success of products in markets and hence aftermarket is an integral part of a firm’s business strategy and clear initiative.
We at WIDMA always believe in door step service support and ensure that customers are well supported 24/7 for any breakdown/PM calls by giving prompt service support for warranty calls and extend the service support through m/c lifespan.
We have dedicated team / experts at key Geographical locations nearer to customer for prompt after sales and service support.
Dedicated service also enables our customers to get focused attention by skilled and trained Engineers and Technicians for their machines for entire lifespan, suggest timely remedial measures and recommend suitable spare parts to be procured well in time; resulting in proper maintenance of the machines without critical breakdowns.
WIDMA Service team efforts resulted in high MTBF & low MTTR. Through customer service our aim is to increases our interface time with customers resulting in keeping a tab on the customer’s delight with utmost customer satisfaction.